You are responsible for checking that goods are correct when you receive them without opening them or removing the cellophane wrapper.

Returns Policy

If you receive an item that is faulty or incorrect, you must notify us within 7 working days. Please note that if you purchase goods online, you will not be able to return them to store; you will need to return them to our Head Office. We will repair or replace the goods or refund your payment, as appropriate. You must retain all original packaging, including outer packaging, to use if returning the goods. If the goods are incorrect you must return them without removing the cellophane wrapper.

Please contact us for a returns authorisation code prior to returning any item. We will not accept returned goods that are not accompanied by a returns authorisation code.

Returns for any other reason are at our discretion and will be considered only on goods that are unopened and in original condition with all tags and/or packaging.

Unless the goods are faulty or incorrect, you will be responsible for the delivery cost and ensuring that the goods arrive in perfect condition. We suggest you send them via a delivery service that requires a signature, such as recorded or special delivery.

Please contact us to obtain a returns number and returns delivery address.